Thursday, November 17, 2011
iReport roundtable: Thursday at 2:30 p.m. ET

Please join us here in the blog at 2:30 p.m. ET for our weekly roundtable discussion. Our developers have been working hard to fix the bugs that popped up after our relaunch on Monday and we'll have an update on their progress.

 

We've made a lot of changes, so if you've got questions, suggestions or complaints about the site, we will be happy to address them.

 

We'll open comments at 2:30 p.m. ET and we'll look forward to talking with you.

125 Comments
November 17, 2011
Click to view davidw's profile

Hi everyone and welcome.

 

November 17, 2011
Click to view EWillies1961's profile

Hi All. It seem like the IE9 is fixed. Did they complete the WMV fix?

November 17, 2011
Click to view davidw's profile

Our developers were able to fix some of the major bugs on the site this morning, so I wanted to start by giving you an update.

November 17, 2011
Click to view k3vsDad's profile

Good afternoon. And thanks again davidw and team for the quick resolve this morning of the glitch with missing iReporters on the latest iReports.

November 17, 2011

good afternoon David and everyone else from Ireport. I really like the new Ireport arrangement.

November 17, 2011

Howdy. Hey David site looks great. Small irritants: The upload bar is a little wonky on "all" of my various mac computers. I still have yet to have the search iReporters or iReports function work properly.

 

Percy

November 17, 2011
Click to view IvanKlindic's profile

Hi! I have one question, after I upload iReport, it says that page is unavailable, so I for a few minutes i don't know if my story is uploaded...

November 17, 2011
Click to view davidw's profile

Hi EWillies1961 - The problems with Internet Explorer 9 have been corrected. I'm not sure about the wmv issues yet.

 

 

November 17, 2011
Click to view k3vsDad's profile

Uploads for me, and I'm only doing images, is much slower than before. Using Firefox btw.

November 17, 2011
Click to view EWillies1961's profile

@davidw

Excellent

November 17, 2011
Click to view DavidFullard's profile

G'Day from Western Australia, didnt like the new layout, but now im starting to enjoy it.

 

Just a couple of things, 1) Recomendations from people on facebook have all gone, could you please re-include those please.

 

2)the old ireports are missing from public view.

 

3)Im not getting email alerts of notifications.

 

Appart from that its looking good, thanks team ireport.

 

ps i waited up for this roundtable, its now 3;35am Friday here, so Good Morning.

November 17, 2011
Click to view katie's profile

Hello all! Thanks so much for sharing your feedback on the site. It helps us to ensure that it's a good experience for our community.

November 17, 2011

Davidw, I really like the new 'portrait' feature on Ireport........and I noticed the video player is much larger........looks great!

November 17, 2011
Click to view davidw's profile

- A couple of other big things are that the comments posted and comments received stats are now correct on your profiles, they had been reversed.

 

-Also, the iReport bug now shows up on vetted videos before you hit play.

 

- Long headlines are now shortened with ... at the end of the headline so they don't run over the iReport text

November 17, 2011
Click to view jne2013's profile

@DavidFullard If you go to your profile and click the Notifications tab, you can set what you want to be notified about via email.

November 17, 2011
Click to view IvanKlindic's profile

Also, what DavidFullard said, no old iReports...

November 17, 2011

good afternoon Katie.......always good talking to you!

November 17, 2011
Click to view SPK's profile
SPK

Hi.

 

I spotted another minor bug unless I am misunderstanding the language used.

 

COMMENTS POSTED & COMMENTS RECEIVED seem to be showing the numbers the wrong way around.

 

COMMENTS POSTED seems to be showing how many comments I have received whereas COMMENTS RECEIVED seems to be showing how many times I have commented on reports.

 

Its a minor thing but I thought it was worth pointing out.

November 17, 2011
Click to view ChrisMorrow's profile

Hello Hello,

The site is transforming :)

November 17, 2011
Click to view zdan's profile

@Ivan -- I experienced the same issue while uploading a couple iReports too. I'd suggest going to your profile, clicking "my ireports" and then seeing where the ireport is at in the upload process. For me, both reports did post even though there was a site outage.

November 17, 2011
Click to view IvanKlindic's profile

@zdan, my iReports also uploaded, but it is a little confusing... bigger worry for me that old iReports aren't availible...

November 17, 2011
Click to view davidw's profile

Hi @seeitnow and k3vsDad:

I'm going to tackle both upload questions at once.

First, I'm not sure about the issue with the upload bar, I'll need to play with it.

Secondly, K3vsDad, I'm not sure why it would be taking longer. What kind of computer are you using? Also are you using the latest version of Firefox?

 

November 17, 2011
Click to view ChrisMorrow's profile

My uploads are smooth. I miss adding tags though.

November 17, 2011
Click to view katie's profile

@DavidFullard Glad you're starting to enjoy the new layout!

 

Answers to your questions:

1. I'm not sure what you mean. People still have the ability to recommend iReport assignments and stories on Facebook. Can you clarify?

2. Do you mean iReports on your profile page, or somewhere else? You can now see more old iReports from iReporters, and we're working on functionality to see them all soon.

3. You can change your email alert settings by editing your profile.

 

Hope that helps!

November 17, 2011
Click to view k3vsDad's profile

Yeah, I have been getting more site outage errors and server errors than before as well.

November 17, 2011
Click to view SPK's profile
SPK

You beat me to it david.

November 17, 2011
Click to view katie's profile

@ChrisMorrow You're welcome to still add tags to iReports after they've uploaded by editing your story! We removed that field to make the uploader much simpler.

November 17, 2011
Click to view davidw's profile

I appreciate your loyalty @DavidFullard, but in the future, if you have questions feel free to email me at david.williams@cnn.com so you can go to bed at a decent hour.

 

It's great to have you though.

November 17, 2011
Click to view k3vsDad's profile

davidw, latest Firefox version. PC Windows XP SP3...can't afford to upgrade to Windows 7...LOL

November 17, 2011
Click to view DavidFullard's profile

jne2013....i have selected to be notified under the notifications tab but i still dont get emails alerting me to the notification

November 17, 2011
Click to view zdan's profile

@Percy - I'm working on a Mac too. The upload bar worked for each image. It jumps a little, but the easiest way to tell if it's done is if it says "You uploaded." I'm using Safari and it's pretty good. And, as for the search function, that should be working the same way. Otherwise, you can click the "explore" tab at the top of the page and see the most recent iReports on the left rail of the page. When looking for iReporters, go to "explore" and look at the most active iReporters. I hope that helps!

November 17, 2011
Click to view SPK's profile
SPK

I am having similar, k3vsDad but wasn't sure if it was at my end.

November 17, 2011
Click to view ChrisMorrow's profile

Not sure if this was asked, is there a way to favorite an article on cnn other than iReports?

November 17, 2011
Click to view katie's profile

@k3vsDad Many of the site outages and server errors are due to the fact that our development team has been busy deploying fixes to the bugs that we've noted. That should get better soon!

November 17, 2011
Click to view AlunHill's profile

Hi, Alun here - I use Macs, too and a 2min 15 sec film today on the Glee club for Babies took 3 hours to upload - my films of London Zoo (another 6 of me as a zoo keeper for the day to upload) are giving up after 12 hours.

 

I've mentioned it to Henry today, and he has people looking at it, incidentally.

 

(I've used both the on site upload and the iMovie upload - no difference, if that helps).

 

 

 

November 17, 2011
Click to view katie's profile

@ChrisMorrow Not at the moment -- though you can recommend CNN articles on Facebook -- but that would be a fun feature for sure! We'll add it to the wish list :)

November 17, 2011
Click to view DavidFullard's profile

Katie....i mean facebook recommendations on the main profile page, not the individual ireports.

November 17, 2011
Click to view davidw's profile

Also, just to let everyone know --

Our developers are working on getting the link on everyone's profiles to their older iReports.

They weren't able to get it done in time for this morning's update.

 

November 17, 2011
Click to view katie's profile

@DavidFullard Ah, gotcha. We got rid of that to simplify the page and also to encourage more people to follow other iReporters on the site! As I'm sure you've noticed, your homepage activity feed is more interesting depending on which people you're following!

November 17, 2011

@k3vsDad I found that as a mac user the uploads seems to work better on Safari. As for the search I'm certain it's not just me because I have never seen it work anywhere at any time. It's not something I use very often but it should work just the same.

November 17, 2011
Click to view SPK's profile
SPK

Have you worked out how to let us see a list of followers?

If not we will have to ask someone else to check our list and tell us.

November 17, 2011
Click to view davidw's profile

@ChrisMorrow -- CNN.com stories are linked to facebook and some other networks, so you can recommend them their, but you can't favorite them so they show up in your iReport feed.

 

Thanks might be an interesting idea, though.

November 17, 2011
Click to view DavidFullard's profile

Thanks David will email you next time, i am up because im still a bit jet lagged from traveling from England to Australia the other day.  Thanks for the reply

November 17, 2011

Yes I've had the same upload taking forever problems as well, if they even get uploaded

 

November 17, 2011
Click to view SPK's profile
SPK

I can occasionaly get the earch to work but not often.

November 17, 2011
Click to view zdan's profile

@seeitnow and @k3vsDad - We are working on changes to our search, but it's on the wish list for a latter update. Stay tuned!

November 17, 2011
Click to view k3vsDad's profile

seeitnow...a Mac is way beyond my meager funds...LOL

November 17, 2011
Click to view davidw's profile

@SPK -- The list of followers is high on our wishlist, but I don't have an ETA.

November 17, 2011
Click to view ecotraveler's profile

Hi everyone. Just loving the size and speed; still checking it all out. Thank you again

November 17, 2011
Click to view SPK's profile
SPK

The other thing I was interested in finding out about was how close are we to getting a link from stories used to where they have been used on CNN?

November 17, 2011
Click to view EWillies1961's profile

@TeamiReport

When the file upload is complete but still processing, you are unable to edit the descriiption. In the past you could edit the description as the file was being processed. Could we do that. Sometimes one need to correct something or add something an waiting for complete file processing can cause one to forget.

November 17, 2011
Click to view Ryn's profile
Ryn

I notice the old assignments available, like the Thanksgiving one from last year? Do we re post under this or will there be a new assignment?

November 17, 2011
Click to view katie's profile

@ecotraveler Glad to hear it! Thank you for being part of the community.

November 17, 2011
Click to view SPK's profile
SPK

1 other thing that is really bugging. Would it be possible to have the comments box on this page at the top and the comments in reverse as its killing me having to scroll constantly to the bottom.

 

November 17, 2011
Click to view ChrisMorrow's profile

fyi:

IE10 only works in compatibility mode and I can't seem to view videos on my HTC Android.

 

November 17, 2011
Click to view davidw's profile

One other thing to let you know about timing of future updates. We won't be deploying anything next week because we are going to be on holiday staffing for Thanksgiving.

 

Our developers will still be working on things, but we won't push them out until we're back at full strength.

 

November 17, 2011
Click to view katie's profile

@Ryn We brought that Thanksgiving assignment back for this year! Please feel free to upload there. Also stay tuned for some other fun assignments for next week!

November 17, 2011

Hey thanksgiving was over a month ago...ooops wrong country : > )

November 17, 2011
Click to view rosehips's profile

Hi, am loving the new larger images.

 

I had a failure notice on an upload this morning. I was told to try again. I did right away and the upload was successful. Then they both posted. (one was taken down on my request.) I use Safari.

 

Still deciding on the features that I find missing or wanting...don't worry, I'll think of some. ;)

November 17, 2011
Click to view ecotraveler's profile

People keep asking me - what's the best way for people to find us on ireport. I was unsuccessful putting our ireport names in the "search" box, and the subject won't always get them there either. We won't have a link memorized if we're out and about, so what's the fastest and simplest way for the general public to find an ireporter and/or a particular ireport?

November 17, 2011
Click to view davidw's profile

@SPK We will look at freshening up the blog, or doing something to make these roundtables more user friendly.

That's going to be farther down the list though.

 

November 17, 2011
Click to view Ryn's profile
Ryn

@katie Oh good! I used several of the recipe's from last year.

 

@SPK I have to agree with you on the scrolling! :)

 

November 17, 2011
Click to view SPK's profile
SPK

You get holidays?

I'm in the wrong job.

November 17, 2011

@davidw  there does seem to be some mac specific bugs. Mostly with uploads and length of time, processing etc. You already know of a few I sent you personally.

November 17, 2011
Click to view katie's profile

@rosehips Glad to hear it! Feedback -- good or bad -- is really helpful.

 

And everyone: In addition to sharing all of the bugs and notes with our tech team, we've been passing along positive feedback you all have shared as well. As you can imagine, they've been working really, really hard on the site, so it's been great to share everyone's nice comments as well. Thanks for that!

November 17, 2011
Click to view AlunHill's profile

I'll give Safari on Masc a try for uploading and report back.

November 17, 2011
Click to view SPK's profile
SPK

Most bugs are minor so far. Your team have done a great job.

November 17, 2011
Click to view frenchamertv's profile

Hi David: Looks like you are the moderator for ireport bloggers

do you work for cnn ireport?

 

November 17, 2011
Click to view davidw's profile

Hi @ecotraveler, that's a good question.

One good way to do it would be to sign up for twitter and then link your twitter handle up with your iReport account.

 

Then, everytime you post an iReport it will tweet out a link to your story.

 

Then it would be easy to tell someone "I'm @ecotraveller on twitter"

 

That's sort of a hacky way of doing it, but it will work.

 

November 17, 2011

I would like to say emphatically that the new site looks and feels great. It really is amazing. Obviously there are some technical challenges but I can handle that personally for now. These roundtables are a good way to bring up the problems.

November 17, 2011
Click to view KCRep's profile

Hello all.  FYI all the problems I was having the first day seem to be working ok now.  Good job.  I'm getting used to the new look.

November 17, 2011
Click to view rosehips's profile

I echo spk's concern that we never know when an ireport gets used on cnn.com or on cnn news on t.v.

 

I know that several of mine have been on. Sometimes I was never contacted or didn't have any way of knowing except by a google search of my name and finding some old transcripts from the show.

 

There should be credit given to ireports that get used in the news.

November 17, 2011
Click to view davidw's profile

Hi @frenchamericatv - Yes, I'm the community manager at CNN.com/iReport and I work alongside the rest of the iReport team.

I've been at CNN for more than 17 years.

 

 

November 17, 2011
Click to view SPK's profile
SPK

That would be helpful for those that have had stuff used. I havent but I am nosy and would like to see some of them that have been used actualy on CNN.

November 17, 2011
Click to view ecotraveler's profile

Hi ikatie! One thing that helps me with scrolling @SPK and @Ryn: stay at the bottom and hit the refresh button. At least for me, it will reload at the bottom and not return to the top of the page everytime. Good luck! I think David, you fixed that for one roundtable?

November 17, 2011
Click to view katie's profile

@seeitnow and @KCRep Glad to hear it!

 

@rosehips You're so right! We've been working hard to better alert iReporters when their content is shown on TV. We're on the same page and hopefully you'll see that happening soon!

November 17, 2011
Click to view k3vsDad's profile

I'm still finding the over-sized images difficult for me, but it's a medical thing. I am adapting. Still trying to figure out, however, what the benefit is in being in a group. I have joined three so far, but can't see how that helps.

November 17, 2011
Click to view mugur's profile

@ davidw - hi david...the site looks great...

November 17, 2011
Click to view SPK's profile
SPK

It does work sometimes eco but not always.

 

November 17, 2011
Click to view Ryn's profile
Ryn

It worked for me this time!

November 17, 2011
Click to view katie's profile

@k3vsDad If you're in a group, you'll be the first to know when a new assignment is created in that topic area because it will show up on your activity feed on the homepage. We're planning on adding even more groups and even more cool features -- like discussion boards -- in the near future!

November 17, 2011
Click to view ChrisMorrow's profile

I need to get back to the America's Cup. CNN iReport is evolving great!

 

Happy Turkey Day - gobble gobble :)

November 17, 2011
Click to view SPK's profile
SPK

The larger screen footprint for Video/Image works well for me especialy now I am able to do HD video. I have even updated my Icon to HD.

November 17, 2011
Click to view rosehips's profile

Thanks katie. I appreciate that!

November 17, 2011
Click to view davidw's profile

I think we've gotten to everyone's questions, but if we missed you, please ask again.

The comments go by fast and sometimes my eyes miss one.

 

November 17, 2011
Click to view Sherbien's profile

Hi everyone.

November 17, 2011
Click to view lila's profile

Hi @ecotraveler - one nice way to help other folks find your profile is to participate in our video portrait project. We've been featuring a lot of those on the @TeamiReport account, which publishes to everyone's homepage. Here's the url: http://ireport.cnn.com/topics/703776

November 17, 2011
Click to view EWillies1961's profile

#2nd

@TeamiReport

When the file upload is complete but still processing, you are unable to edit the descriiption. In the past you could edit the description as the file was being processed. Could we do that. Sometimes one need to correct something or add something an waiting for complete file processing can cause one to forget.

 

November 17, 2011
Click to view davidw's profile

I also want to thank all of you and everyone in the community for your patience and for all of your help pointing out various issues on the site.

 

We have been making a list of every problem you've reported to make sure our developers see them.

 

We sprung a lot of new stuff on you on Monday and I really appreciate how well everyone's taken it.

November 17, 2011
Click to view Ryn's profile
Ryn

I like the new site more every time I visit. Love my profile page and am finding what I need for the most part. I think the interest communities are great.

Thanks to all Team iReport for everything. I was getting a little dismayed and am sure happy to see the changes.

November 17, 2011
Click to view davidw's profile

Hi EWillies1961

I'll mention it to our developers, because I don't know if that's possible or not.

 

November 17, 2011
Click to view katie's profile

@Ryn That makes me so happy to hear! We're pretty excited about all of the new changes too. I can't wait to start thinking about all the cool stuff we can do together in 2012.

November 17, 2011
Click to view Sherbien's profile

Hi everyone.

November 17, 2011
Click to view davidw's profile

Hey Sherbien,

How are things in the Philippines

 

November 17, 2011
Click to view ecotraveler's profile

Hi @Ewillies. I know what you're saying, but I've lost some ireports that way, so now I wait until it's completely loaded rather than to risk it....take a shower, bake a pie...:)The other thing I've learned is to "copy" my narrative before I hit send. Then, if it fails at least I don't have to go back to my notes and rewrite from scratch. Good seeing you agein.

November 17, 2011
Click to view KCRep's profile

@ecotraveler, great minds think alike lol....

November 17, 2011
Click to view Ryn's profile
Ryn

eco I always copy my narrative as well, most certainly if it is a lengthy one. It is a good idea.

November 17, 2011
Click to view davidw's profile

@ecotraveler - Those are good tips.

November 17, 2011
Click to view mugur's profile

@katie - love the site...the feedback to uploaded ire ports is a little slow...my las post was uploaded 11 hours ago...it was my way of welcoming the new site...but if the story gets vetted in 2-3 days than I will miss this opportunity...just a thought...

November 17, 2011
Click to view rickbb's profile

Hello everyone, glad I'm not too late to join. New to iReporting and looking forward to getting in the groove.

 

November 17, 2011
Click to view Sherbien's profile

Hi David and team ireport. Politics scene here is blazing. Department of justice and supreme court face off on allowing the former president to seek medication in dominican republic. Christmas is all over the place and Manila iReporters will do outreach in Legaspi City and we'll trek at the Mt. Mayon's summit. We already book a flight and Veron help me find a very cheap roundtrip airfare.

November 17, 2011
Click to view katie's profile

@mugur Your latest iReport is really powerful! Thanks for pointing it out. I'm sorry it took so long to post, but it was worth it! I pointed it out to the team :)

November 17, 2011
Click to view rosehips's profile

copying narratives is imperative...if you value your mental health. :0

November 17, 2011
Click to view davidw's profile

Welcome @rickbb I'm glad you found us. You've got some beautiful travel photos.

November 17, 2011
Click to view katie's profile

Welcome, @rickbb!

November 17, 2011
Click to view Sherbien's profile

Good advice eco. I always type on the upload page thats why most of the time i do lots of typo

November 17, 2011
Click to view davidw's profile

All that sounds exciting @Sherbien. Please tell the rest of the gang I said hi. Can't wait to see your stories.

November 17, 2011
Click to view nsaidi's profile

Oh Hi there guys, I'm stopping by to say hello. Hope you're enjoying the new site!

November 17, 2011
Click to view Ryn's profile
Ryn

Welcome rickbb!

November 17, 2011
Click to view rickbb's profile

@ echotraveler, I always copy and paste the text from a word doc as I'm terrible at spelling and grammar.

November 17, 2011
Click to view katie's profile

@everyone We're almost at the end of the hour. We have to run to a meeting after the roundtable, so if you have any final questions, please ask!

 

Thank you all for stopping by and sharing such valuable feedback. We really appreciate it!

November 17, 2011
Click to view ecotraveler's profile

Thank you David and Lila. When I get the video upload figured out, will see what I can do. Nag, nag, nag:):).

Seriously, hoping with this new site and tips, I'll be able to do it now. Going out today to see what I can get for a test. Stay tuned!

November 17, 2011
Click to view rickbb's profile

Thanks David, Katie and Ryn. I'm just glad to find an easy way to share my photos with someone other than family. Now if only there was an easy way to scan all those Kodachrome slides in those boxes, lol.

November 17, 2011
Click to view Ryn's profile
Ryn

Bye y'all! Have a great weekend!

November 17, 2011

Hi. Late again ) ;

November 17, 2011
Click to view Sherbien's profile

Thanks David. Our outreach and adventure will be on December 10 to 13, 2011.

 

Have a nice weekend to all. Great site. I' m trying to adopt at uploading photos and videos bec I'm using a tablet and choosing files is totally different from previos.

 

The site is glossy and interesting.

November 17, 2011
Click to view lila's profile

@rickbb oooooh! can't WAIT to see Kodachrome slides in boxes!!

November 17, 2011
Click to view davidw's profile

This has been fun everyone. I'm glad you're liking the new site.

We won't have a roundtable next week, because Thursday is Thanksgiving.

 

If you have questions, problems or suggestions, you can email me at david.williams@cnn.com . I'm going to be out of the office, but will get back to you as soon as I can.

 

You also can email contact@ireport.com

November 17, 2011
Click to view mugur's profile

@katie - I am proud you guys find me as an important member of the community...having a way to know when I post something could help speed up the process of vetting...

November 17, 2011
Click to view SPK's profile
SPK

Happy Holidays

November 17, 2011
Click to view ecotraveler's profile

Hi rickbb. Welcome.  That reminds me, David. Thank you for whatever voodoo you do. I was doing like rick - typing in Word, spell checking then copy and paste but a line formed around the ireport when I posted. Whatever voodoo you do, you got rid of those lines.

 

November 17, 2011
Click to view ecotraveler's profile

Happy Thanksgiving everyone!

November 17, 2011
Click to view AllanOfMaine's profile

Good afternoon everyone.

November 17, 2011
Click to view AllanOfMaine's profile

Have a Happy And safe Thanksgiving / Holiday everyone, and please, Don't drink and drive! Bless.

November 18, 2011
Click to view hakar1989's profile

I am Hakar new member from Kurdistan/Iraq...im happy to join here and i wish i could be a good member and help CNN as i can from here in KURDISTAN..my regards to every one.

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