Monday, October 21, 2013
Login problems with iPhone app -- Fixed

Update: This problem has been fixed!

 

Good news! The new version of the CNN iPhone app corrected the login problem some users have been having. We tested it out today and everything is working properly. The update is available now.

 

One new thing you need to know about the app is that iReport is now located in the "This is CNN" section in the navigation menu.

 

Thank you for your patience and we look forward to seeing your iReports while you're on the move.

----------------------------------------------------------------------------------------------------------------------------

 

We heard recently that some people are having trouble posting iReports from the CNN iPhone app, so we asked our developers to take a look at the problem.

 

It turns out that there is something wrong with the login process, so you'll get an error message when you try to log in to your iReport account or create a new account.

 

We know it’s a pain in the neck, so we’re working on an update to fix the problem as quickly as possible.

 

The good news is, there is a workaround so you can still share stories from your iPhone. After you select your photo or video in the app, you’ll get an option to submit your iReport through your user account or as a guest. If you submit as a guest, you can bypass the whole login problem and your iReport will post as unclaimed. Once it posts, you can email your user name and a link to your report to claim@iReport.com and we'll add it to your account.

 

We are sorry for the inconvenience and we will let you know when the updated app is available.

4 Comments
October 29, 2013
Click to view larena's profile

thanks David i tried to place something from my iphone and couldnt from vancouver

November 12, 2013
Click to view Shawnda15's profile

Wow, yeah I shouldn't even bother using my Iphone than! Sucks that it isn't working!

December 9, 2013
Click to view yakpacker's profile

I am still unable to get my profile confirmed.  Sent an email to your "Contact Us" and got an auto reply saying you received the email.  That was days ago.  Never heard back? 

 

My first confirmation from CNN went to my Spam folder.  I did try to confirm back that way...but it may have been too long of time frame to confirm since it was in spam for over a week before I saw it? 

January 9, 2014

1

You must be logged in to post a comment.



About the iReport Blog

The latest and greatest on CNN iReport, brought to you by Team iReport.