- Posted August 7, 2013 by
This iReport is part of an assignment:
Life in China
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Callnovo China Call Center Announces Milestone of Having 3,000 Call Center Agents in China
After more than eight years of overseas market development and more than 10 years of steady operation in China, Callnovo has now reached a milestone of having 3,000 call center agents in China. During the past 10 years, Callnovo has attracted Chinese domestic clients outsourcing 2,000+ call center agent positions to Callnovo’s center. What really makes Callnovo outstanding is that they have a great number of overseas clients of all sizes from the US, Canada, Europe, and Australia in many different verticals, including Telecom, E-Commerce, IT, Fashion, Real Estate, Education, Retail, and Visa Services. Callnovo is especially proud of being able to offer a high level of call center services to these foreign companies at the very competitive price.
From the basic small project handled by only one agent to the more demanding large project that may require as many as 100+ full-time agents, Callnovo’s overseas project team delivers outstanding service from end to end. Providing up-to-date, convenient, and powerful IT tools at no extra cost to clients, Callnovo’s professionalism has been widely recognized throughout the industry.
More and more Western companies are entering China because its B2B and B2C markets are growing rapidly. Western companies are exploring new ways to improve their operational efficiency (https://www.youtube.com/watch?v=SBwrHzkACa4), and Callnovo’s virtual assistant service is particularly welcome by many that are entering the Chinese market for the first time.
Callnovo’s team is particularly skilled at quickly applying the most advanced call center technologies and expertise to all client projects and meeting and even exceeding their business requirements, including live chat, back office, and both inbound and outbound calling, while keeping costs low. Specifically, Callnovo offers a wide range of fancy add-ons and powerful features to clients, such as open-source CRM, remote screen monitor, IVR, multiple-way calling, conference room, music-on-hold, agent call live monitor or live whisper, Ads-source tracking, queue analysis, cloud-based spreadsheet, and much more. With all these up-to-date technology tools provided at no extra cost, clients really enjoy working with the Callnovo team because of their exceptional results. “Helping clients grow while keeping the cost low is essential for our clients. Outsource your call center to Callnovo China Call Center and be assured that we know how to fully utilize our Call Center manpower and technology to achieve that,” said Denise Chan, Director of Callnovo’s overseas market.
With five call center locations and 3,500+ call center seats in five cities (Guangzhou, Chengdu, Shanghai, Changsha, and Yueyang) across China, Callnovo is determined to offer global clients the best call center resources, including flexible options in human resources and language, a reliable IT facility, amicable management, consistent service quality, advanced technology, and a fair price. Callnovo will invest even more in agent training and call center technology enhancement to maintain its reputation as the best China Call Center team that is dedicated to not only domestic clients but also to clients around the world.
To find out more about Callnovo, please visit the company at http://www.callnovo.com.
Callnovo is a Canadian-managed offshore contact center service provider with 3,000+ call center agents. With core call centers located in Guangdong and Hunan, China, Callnovo offers Chinese Mandarin/Cantonese services and focuses on working for overseas SME and Enterprise clients (clients are mostly from the US, Canada, Europe, and Hong Kong). Callnovo specializes in a wide spectrum of industries, such as Telecom and IT, Insurance, Visa and Immigration, E-Commerce, Energy, Food, Real Estate, Luxury, and Fashion. In addition, Callnovo also offers competitive Multilingual one-stop call center solutions upon request.
Callnovo at a Glance
Languages: Mandarin, Cantonese, English, Filipino, Thai, Vietnamese, Korean, Japanese
Key Benefits: One-Stop Solution, Cost-Effective, Friendly, Cloud-Platform
Hours Of Operation: 24 Hours, 365 Days
Services Provided: Customer Service, Virtual Assistant, Outbound Lead Generation, Outbound Appointment Setting, Inbound and Outbound Sales, Back Office, Tech Support, Social Media Management, Data Entry, Desktop Search
Channels Handled: Phone, IVR, Email, Web, Social Media
Number Of Seats: 3,500+
Unit V3022, 3660 Midland Ave
Scarborough, ON M1V 0B8