- Posted August 21, 2013 by
Cary, North Carolina
This iReport is part of an assignment:
Burnt By Chick-Fil A!!
Not that we would like to remember our first day in Cary, NC by this incident, but it does mark our experience here. Well, our family landed in NC on 16th Aug 2013, afternoon. After running around here and there, we finally decided to stop by our neighborhood Chick-Fil-A, by Stone Creek Village in Cary, NC. We ordered few chicken sandwich and soda and stuff.
As we settled down and garb our first bite, my wife jumped off her seat with a cry, she did not know what happened but I could see tear drop from her right eye and she asked me if there anything is on her face, I looked closely but could not find anything. In few seconds she was in excruciating pain and she was yelling at us "go get some ice". My daughter panicked and ran to the counter and got some ice. By that time I realized what happened, her right cheek was all red, it was burnt! Now while my daughter was getting the ice, she tried to say something but it was hurting her to open her mouth. Apparently something liquid, hot/boiling squeezed from the sandwich and splashed on her right cheek, burning it. Now she was frantically applying ice on it as we did not want it to develop into blisters. But I could tell, it was hurting her, she is a tough women and seldom anything can make cry, but this time tears were rolling down her eyes.
I immediately bought this to the notice of the staff, hoping that they would have something in their first aid box.
Well, what do we know, the women we reported this to, went up to the GM or the Manager and "I guess" narrated this incident. I could tell because they were looking at us. Few minute passed, and we noticed that the manager was busy talking to his friends / family in the store and had conveniently ignored us or the pain my wife was enduring. He did not even have the courtesy as a human being to at least ask us if we were ok or if we needed some help. We sat there for 30 minutes or more, but he just would not come. I was angry, but this being our first day I did not want to create any scene.
But I could not accept this behavior, we stepped out and told one of the staff again about this, but still that adamant, arrogant manager would just not come. Hopelessly we left the place.
Next day I called the Chick-Fil-A customer service and we did get a call from the owner. He did his usual "I apologize" and told us, that it has happened to him when hot Juice from the sandwich would splash out. I think he wanted to say that this is common and no BIG deal if his customers get burnt!