About this iReport
  • Approved for CNN

  • Click to view Sureet93's profile
    Posted August 27, 2013 by
    Moscow, Russian Federation

    267 Passengers abandoned in Moscow


    CNN PRODUCER NOTE     Sureet93, a rising junior at UCLA, and her mother were passengers on United Airlines flight 83 from New Delhi to Newark. United Airlines spokeswoman Karen May told CNN the flight was diverted to Moscow 'due to a technical issue' and landed at 5:06 a.m. local time Tuesday. United is providing another plane that's scheduled to depart Moscow at 6 a.m. Wednesday.

    'We apologize to our customers for the inconvenience caused, and we are doing everything we can to reach out to them via email and social media to let them know how they can contact us for assistance,' May said in an email. 'We have worked with airport officials to accommodate our customers in airport lounges, and we have provided them food, beverages and alternative flight arrangements upon arrival in Newark.'
    - dsashin, CNN iReport producer

    I left New Delhi on Aug 26 with my Mom and 265 other passengers on United 83 to Newark. Few hours later the plane developed an emergency and landed in Moscow. Our nightmare started then. All the United crew left the airport and there was no United representative at all. Calls to United have resulted in no additional information. Posting on United FB page and reporting to local media my fellow passengers got us some basic comforts. Moscow Times has carried a story. At this time, there is still no resolution. We have been here 16 hours and the airport closes in 3 hours. We still have not been told of our fate when the airport closes. Websites have promised that there is a new plane coming to get us and leave at 11:00 pm, but now the United site is saying that the flight will leave at 6:00 am. No one is clear on what is happening, many of the travelers have no international credit cards and no local currency and United is not providing even the most basic snacks. Worst of all, there is no information. And the United crew just left us here to fend for ourselves. http://www.themoscowtimes.com/news/article/after-emergency-landing-in-moscow-united-airlines-passengers-appeal-for-help/485109.html
    Add your Story Add your Story