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    Posted September 25, 2013 by
    New Jersey

    Swedish Meatballs


    Hello again IKEA customer care.


    I would like to start by thanking IKEA for making sure I never felt bored during the month of September. It's been 34 days since I reluctantly canceled a $4000 order, and my credit card has yet to be refunded the full and correct amount. I truly enjoy participating in this guessing game of when and how much money will be returned to me for merchandise that I paid for and never received. As I write this email, I can't help but feel very fortunate for the excitement and suspense you added to my life.


    I would also like to compliment IKEA for being so considerate and saving me valuable minutes on my cellular plan by not trying to contact me even once during all of this time. I further feel grateful for the lesson IKEA has taught me about being more environmental and efficient by not acknowledging me and my annoying messages until I finally gave up on trying to speak to someone who can help. Thanks for not being wasteful and not making the same silly mistake that I have made, on several occasions, by spending precious resources waiting and waiting and waiting on the phone for the IKEA contact center to answer. How un-eco-friendly of me.


    And finally, I would like to express my appreciation to IKEA for reminding me not to take things for granted, especially not after I pay and leave the IKEA store. Although I've shopped at the Elizabeth, NJ store time and time again, spending well above $10,000 in the last two years alone, it does not give me the right to expect every shopping experience at IKEA be a fair one. It surely does not provide me with the privilege to assume that someone at IKEA will have the time to deal with my unrealistic expectations for a refund. Instead of being frustrated, I should feel grateful that I have not encountered any issues before and thank my good luck, for this is only my first clash with the IKEA operation.


    Happily, I can honestly report, that as a result of this humbling shopping experience at IKEA, I've now corrected my ways and realize that it was indeed a blessing in disguise. For all the reasons mentioned above, I've decided to write a thank you email instead of the usual complaint.


    Please don't be shy and share my thanks with management. I'm sure they would be glad to know about a specially thankful customer.




    IKEA Customer


    P.S. I love your Meatballs

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