- Posted October 7, 2013 by
This iReport is part of an assignment:
Obamacare: Your story
Healthcare.gov Security Glitches too?
So I, like the multitudes visiting healthcare.gov, have been very frustrated with the numerous glitches of the federal government's website. Imagine my lack of shock to the possibility of security flaws in the hastily built system.
Let me explain. Last Wednesday, I was able to create a profile, log in and start the application. However, when it came to identity verification, I received error after error until I was finally prompted to upload documents confirming who I am. That process took two days.
I logged in this morning to see if I could at least shop for plans while waiting verification. I was greeted with a message and proceeded to click on the "My Profile" link. I was then routed to yet another error. So somewhat instinctively I hit the back button.
I was stunned but not terribly surprised that I was on someone else's profile. This was not my username! So I clicked on another link which gave another error and hit the back button again. Lo and behold, there was someone else's username! The page didn't fully load as you can see in the pictures, so I closed the page, and tried to log in again with no success.
I then called customer service and was quickly transferred to a supervisor who told me to expect a call from "someone tomorrow or the next day". "Excuse me", I ask, "is user security important or not"? To which he replies, "well you may hear from someone tomorrow".
With that, I had to go to work so I ended the call politely. Not to be left hanging completely, I waited for a couple of hours and tried to log in again. This time, I click to "My Profile", and I see my name. Under my name, I see the username of the first profile from before.
Horrified now, I am really concerned that my account has either been hijacked already or some sort of error in the system has merged my account with someone else's. So I call customer service again. This time, no supervisor is available and when I express my concern to the representative, I get placed on hold for ten minutes. Then she says she's waiting for a solution and get placed on hold for another ten minutes. Then she comes back on the phone and says she's waiting to be transferred to another department and it's going to be another ten minutes. Five minutes into that, the phone disconnects. They have my name, my address and my phone number and I have yet to receive a call back.
Despite the negative publicity, I had high hopes for the ACA as I am one of the many Texans unable to obtain or even afford health insurance in my state. Now, I'm just concerned for the safety of my identity.
This website underwent server upgrades and other unspecified maintenance due to high demand and overload. But has the federal government overlooked security flaws for the sake of handling more traffic?
Sadly, I think much of this could have been avoided if the states had taken responsibility for their citizens' enrollment, especially Texas, but I won't digress on states' rights here.
To be continued...