- Posted October 21, 2013 by
Northville, New York
This iReport is part of an assignment:
Obamacare: Your story
Gibson lives in New York half the year, and in Florida the other half of the time. After three weeks of trying to enroll in Florida via healthcare.gov, he successfully enrolled. “Every time I log in after I enrolled, I get a blank screen. I called about that and they said they’d have it fixed someday soon,” he said.
After no resolution, he figured he’d try to register in New York instead, but he ran into a different problem. “I selected a health care plan, I went to add the dental, and it deleted my health care plan. Then I added back the health care plan, and it deleted my dental plan,” he said.
Gibson discovered this issue on the Saturday after trying to register on the state-based marketplace. He said that customer service representative and a supervisor tried to help him, but could not assist him over the phone. Gibson was told that this was a known issue with the New York marketplace and that he would receive a call back in a week.
Photo courtesy Bill Trojan/The Leader-Herald
- zdan, CNN iReport producer
I lost my health insurance two years ago while living in Connecticut where insurance premiums can be based on age. When I turned 60, my premium doubled and neither my employer nor I could afford to pay it. Since that time, I've traveled down the eastern seaboard, trying to buy health insurance as I went. I was declined every time due to pre-existing conditions (being 60?).
I was looking forward to the ACA taking effect and being able to buy insurance for my wife and I. Unfortunately, I had an accident two months ago. One ambulance ride to the emergency room, one overnight in the hospital, and several xrays, CTscans, and MRIs have left me with over $30,000 in medical bills so far.
When October 1st arrived, I attempted to enroll on the healthcare.gov website using Florida as my enrollment state, since that is my legal address. After a couple of weeks, I managed to successfully enroll. However, when I log on, I'm presented with a blank white screen. That's it.
I spend half of my year in upstate New York, so I decided to also enroll there to compare plans. After successfully creating an account and comparing plans, I ran into a major bug. I selected a health care plan, and when I added a dental plan, the health care plan was removed. If I re-added the health insurance plan, the dental was removed.
I called the New York State of Health support line, and while they were very helpful, they could not fix the problem. They intend to look at it this week and call me back.
The main problem that I see in the New York plans, though, is that there is no out of network coverage. What do I do when I go to Florida? Buy another policy for there?
So here I sit, convalescing at home with $30,000 in bills that I'm trying to figure out how to pay for, and trying unsuccessfully to buy insurance to cover us for any future illnesses or accidents. This is frustrating enough, but what makes it worse is to listen to those who want to scrap the whole ACA program. Come take a look at my medical bills, or those of others without insurance, and tell me there's nothing wrong with healthcare in America.