- Posted October 22, 2013 by
West Palm Beach, Florida
This iReport is part of an assignment:
Obamacare: Your story
This is a $300M POS
Applied both online and via phone. Phone application has vanished into thin air. Online application is stuck pending identity verification from Experian, where the staff apparently only work 9 am to 5 pm.
Spent many hours and about 2 attempts every day talking to help line staff.
Help line typical response: "We apologize, and we are escalating to Advanced Resolutions team".
Me to myself: "Wow, I ma getting some attention!"
Advanced resolutions team consistent response in 6 conversations over 10 days: "We apologize, the system will improve, please wait a few days and it will improve"
Meanwhile, the physical copy of my license has gone to a Federal black hole in London KY, where millions of copies of licenses have probably gone.
Someone there probably will make a mint in producing false licenses.
That is about the only certainty in this whole mess.
The system is a POS, the processes don't work, the helpline staff can only apologize, the POTUs says the system is a bit slow (really??).
Meantime, 450,000 people have been able to create accounts out of 10 million. This <5% success rate is apparently something the White House is proud of....