For the Massachusetts Registry of Motor Vehicles (RMV), ERG developed a Web-based tool to help RMV personnel manage their audit program for the enhanced emissions and safety test. Using this tool, RMV personnel can enter audit and complaint data, reconcile station and inspector violations, build visit and violation chronologies, schedule hearings, generate notice and enforcement letters, and produce other program-related reports, including U.S. Environmental Protection Agency-required summary reports. Information from the state's Vehicle Information Database populates the tool nightly. An automated e-mail notification feature confirms successful data transfer and notifies managers. ERG also provided training seminars for all user groups. --- http://www.erg.com/projects/information-technology.html
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