- Posted October 24, 2013 by
This iReport is part of an assignment:
Obamacare: Your story
Enrolled Through Marketplace Exchange?
- hhanks, CNN iReport producer
Saturday will make two weeks since my life partner Iohn "successfully" enrolled in a health insurance plan through the federal Marketplace Exchange. As I reported in "Exchange Enrollment Success!", Iohn was informed at the completion of the enrollment process that he would be receiving information on the plan selected along with payment options from the insurer through the US Postal Service within a "few days".
A week later in my report, "Exchange Sucess Turns to Fail - Again", after not receiving any follow-up, low tech communication via snail mail, we logged into Iohn's account. The Exchange web site showed no plans selected although showing his application and enrollment was completed. Several hours later the plans once more showed up in Iohn's account.
Today, after logging into Iohn's account, what we found was a stalled web site as can be seen in the image. We found ourselves staring at a blank page. And we have still not received any confirmation from the insurer.
Recent news accounts are now reporting how insurance companies are complaining that information is not being transmitted properly from the Exchange hub to the companies' servers. There are complaints of garbled information, misinformation or no information being transmitted to insurers at all.
Now right at two weeks since Iohn's enrollment and the assurance of receiving the information and payment options within a "few days", we are concerned that perhaps Iohn is not one of those who have successfully navigated the Marketplace Exchange after all. We are wondering now if his information made it to the insurer.
Even if transmission to the insurance company was successful, was that information garbled and undecipherable?
Or did the company receive a blank page much like what Iohn and I found when we logged into his Exchange account today?
On this cold October day with the snow spitting and the winds whipping across the Cornfield, Iohn and I don't know if he successfully signed up for health insurance or not.
Since Iohn complied with the Affordable Care Act and went through the process, is he accountable and subject to a penalty if the system is broke, not operating properly and he is uninsured contrary to the law on January 1, 2014?
Many supporters of the ACA are saying give the federal government at least six more months to fix what is clearly a project created to fail, which needs to be scrapped and overhauled.
A delay in the individual mandate, in light of what is coming out in congressional hearings and news reporters digging, seems only fitting. It would be the "fair" thing to do.
It is blatently evident the Marketplace Exchange was rolled out before its time.
From the Cornfield, perhaps President Obama and Health and Human Services should take a cue from the makers of those cheese crackers we all love, who do not use a cheese before its time.
In this case, of course, perhaps until we have a working web site which is crucial to enrolling the young and healthy who are necessary for the ACA to work, the program needs to be placed on hold. As I said, that would be the "fair" thing to do.