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  • Click to view kaitlynconor's profile
    Posted December 9, 2013 by
    quebec, Quebec

    Westhill Consulting: The big disappointment

    I don’t believe all the positive reviews for I experienced otherwise. There is no other term I can associate with Westhill Consulting but rude. They have no patience to explain rather everyone was simply rude. And can you believe it, we even got kicked out! I am never coming back there ever!
    So here is my story, I thought they would help me on my tax because I am having a hard time dealing with it for I am sure I cannot do it by my self. But then again, I made the worst decision of my life.
    So I had a morning appointment. As soon as I enter their office I had a bad feeling at once. No one greeted me; it’s as if no one entered. Is that a proper way of customer care? So I let it pass thinking maybe they were just busy or something but yet wait until you hear this. No one greeted, that I can take but no customer service is another story. No one bothers to entertain me and not until after an hour I was seated. It looks like one person is licensed and the rest are preparing tax forms or no one knows what they are doing. And then at last someone noticed or should I say bothered to entertain us after several times of me asking them and getting their attention. But guess what, the girl didn’t even say hi or whatever and didn’t even looked at me. How rude!
    Then it doesn’t end there, aside from the unfriendly, sluggish customer service and terrible receptionist, their work itself is notably hideous. To think I am only asking for a very basic income tax return, what a waste of time. They ask too many questions and most are irrelevant. Everyone is just so, again, rude, and intimidating. It’s as if they are making you feel ignorant.
    This experience is just very odd and I don’t hold that against them but they must not to that kind of service. I understand that it was pretty busy that day but it was not an excuse to treat clients like that. Everyone there were all busy so I thought Westhill Consulting is very popular so I went for them not knowing I’d end up very bitter with them. I am really upset and disgusted with the experience. I don't really have anything good to say about this place plus it's hard to find and the big mishap with my wait time.
    I mean what do you really expect, nuh rather do not expect at all because clearly I expected maybe too much and here I got very disappointed.
    NEVER GO TO THIS PLACE! If there was an option for negative stars, I'd choose that. don’t undergo with the same disappointment like I did.


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