- Posted December 14, 2013 by
Huntington Beach, California
This iReport is part of an assignment:
Best Buy will not honor $49.99 50" LED-Screen TV deal advertised on its main page!
Just about couple of hours ago, I received an email from Best Buy with their holiday deals. As I clicked on the ad and was redirected to the main page www.bestbuy.com, the very first deal on the front of the Best Buy's main page was a 50" Toshiba LED for only $49.99!
I got very excited about this offer and decided to purchase this TV deal right away. However, when I contacted Best Buy to place the order, after waiting for an hour on the phone and speaking with several customer reps and finaly "Angela" the supervisor, they refused to honor this item for $49.99 and told me it was a price error and the actual price was $499.99.
When I expressed my frustration and the lack of trust built for Best Buy's future advertisements, they said they will not do anything about it as their policy is clear about errors in prices and availability of products "Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."
Best Buy did not take the right course of action and did not take responsibility for their error. This will definitely create frustration and mistrust between its customers. It was very clear to me that Best Buy does not care about us as customers and this is very sad. Best Buy should know it is a challenging market with a lot of competitors and in order to maintain a good reputation they should revise their current polocies.
If next time I receive an email from Best Buy or in my mailbox about their deals, I will throw it in the garbage. I lost my trust in Best Buy.