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    Posted December 18, 2013 by
    Albany, Georgia
    This iReport is part of an assignment:
    Tech talk

    What's the real cost of Comptia's certifications?

    Comptia through its partner Pearson Vue pre-sale certification testing vouchers.  At the time of purchase, consumers are assured via a written privacy policy that their information will not be transferred without permission.  However, when the consumer attempt to use the exam vouchers, they are told that they must enter into two additional signed agreements or forfeit their money and have their exam cancelled.   One of the new agreements actually cancel the agreement made at the time of purchase and state that the consumer's information can be transferred anywhere in the world and they even indicate that the consumer's information may be 'less protected.' If the consumer refuses to sign the new form, he or she will have their money stolen by Pearson Vue and Comptia. If the consumer signs the form, they risk becoming a victim of identity theft.  Calling Pearson Vue and Comptia did not help as the employee at Pearson Vue's 'Comptia Voucher Store' was very rude and accused me of having "buyer's remorse." She even went on to insinuate that most likely I was not qualified to pass the exam and was attempting to get out of my obligation as the purchaser. For a moment I thought maybe it was my African American voice and so I took the time to make my issue emphatically clear. However, after explaining my situation and directing the customer service agent to the two conflicting policies, she completely ignored those facts and continued with her unfounded insinuations.   Had she asked, I would have gladly told her that I rank #1 at ATC for all students who have taken the 'PC TestOut Pro certification'; an exam that many instructors consider to be more difficult than Comptia's A+. Furthermore, with a 3.9 GPA and 1 semester shy of graduating with 2 separate degrees, Comptia's entry level A+ certification is merely a formality.  While I believe Comptia's certification program has value, the cost associated with repairing one's credit and the other risk that go hand and hand with identity theft are simply too high. It is my hope that some responsible staff member of Pearson Vue or Comptia see this article and begin honoring the company's contracts made at the time of purchase.

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