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    Posted December 26, 2013 by

    Late UPS Delivery: Hot and Mushy Chocolate


    CNN PRODUCER NOTE     CHerold orders a shipment of Fannie May chocolate creams every Christmas for her mother, who lives with her in Redondo Beach, California. The package was scheduled to arrive on December 24. When it arrived at her home December 26, she said the chocolate was the consistency of vaseline. She said Fannie May apologized and said it would send another box via FedEx right away.

    'I had felt a little disappointed that package was not going to arrive on time before Christmas, but I read that UPS had had problems delivering before holidays this year so I understood. However, when the candy arrived melted and mushy, I was angry. I knew the candy had been sitting somewhere hot for a while -- probably inside a truck parked outside in the sun all day on the 25th -- by the temperature of box and by appearance and warmth and consistency of the candy ... I know that there are bigger problems in the world than melted candy, but I thought a company the size of UPS could have used a little more common sense and been a little more prepared to handle a situation like this around the holidays when there are likely a lot of food products being shipped.'
    - dsashin, CNN iReport producer

    Ok, so I can understand delayed delivery problems with UPS, but next time when chocolate has to sit in a truck in southern California for three days--according to delivery ticket--over a holiday, could someone at UPS please adjust temperatures appropriately?
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