- Posted January 20, 2014 by
This iReport is part of an assignment:
eBay ripped my heart out - MC999 Indefinite Suspension - eBay seller purge
I opened my account, Knn3sales, in 2006. I was a part time eBay seller over the last seven years, when I decided to pursue it full time. Over the past year I invested around $200,000 in my inventory and hired two full time eBay listers and a full time shipper. I was after the American dream, a family business and we were making it.
We mainly sell computer and electronic equipment. I had roughly 1,600 listings running, which I equate to $25,000 in man hours I paid out. eBay evaluates your account each month and I have never had a bad evaluation in my history with eBay (always running top rated or above standard). I received a below standard rating for the first time last month. We made some mistakes however we recognized them and improved, we were on track to be top rated sellers the next month. Ten days later my account (selling privileges) were restricted for life/indefinitely. When I called eBay I received their lowest support in another country, what I call the stroke program. I spent over $65,000 in fees with eBay last year that obviously did not matter. After spending days trying to get a manager, I finally did and was able to put in for an appeal. I waited two days to find out it was declined, when I asked why, I received no answer. “We wish you luck selling on other online sites” All my 1600 listings were removed.
WOW, my life flashed before my eyes, my heart stopped, I cried. I have not slept in weeks. Family business was ruined. My feedback score is 99.3% and my DSR's (Detailed Seller Rating’s) are very high. I just logged in and I received top rated seller status this month! “Congratulations for all your hard work! You are a top rated seller!” However, I can’t sell. It was like being put on a performance plan at work for 60 days and being fired the next day. My dream was always to own my own business gone in an instant. I have so many mixed emotions. I now have roughly $200,000 in inventory with no vehicle to sell it. I am starting over. I wanted my story to be known so other sellers do not make the same mistake I did, putting all your eggs in one basket. Now tax time is coming around and I have no cash flow, I have never experienced stress like this. I wouldn't wish this on my worst enemy. If you think I am the only one do a search on “eBay seller purge”. I can’t imagine how many family business they have ruined.
Update: After reading this recently it brought back all the emotions, I equate this feeling to the death of a relative or close friend. I was forced to lay off my four employees as I couldn’t make payroll. I still cannot fully comprehend the cause of the suspension and wish eBay understood the gravity it has had on my life and others they have put through this. The pain and anguish this has caused is beyond words. If I could just grasp the only question that still lingers in my mind, why?... Why did this happen to an honest small family business with their heart set on a dream? If I was told a reason which I never received to this day, it surely would help.
Luckily I pushed forward. Getting up from being knocked down so hard was the most difficult thing I have ever done. We are now Microsoft Certified Refurbishers and since losing the account we moved on to other venues. I am very happy to report our 2014 sales have exceeded my own expectations. We now sell through multiple channels as I would advise anyone looking to open an online business and are hiring. I can once again say that my dream is obtainable. Took a full year to come out of the depression but true happiness is worth fighting for. I am in high spirits and hopeful for the future. Never again will I let a setback effect me as much as this did. Thank you. -Nick