About this iReport
  • Not verified by CNN

  • Click to view jeffklein's profile
    Posted January 30, 2014 by
    Delray Beach, Florida
    This iReport is part of an assignment:
    Tech talk

    Google’s Helpout Service Now Offering Advice to Businesses


    Google Helpouts is an online collaboration service from Google that launched in November 2013. The service allows users to share their expertise through live video and provide real-time help from their computers or mobile devices.


    While the Helpouts service was previously targeted only to individuals, Google announced on Wednesday (Jan 29, 2014) they would now begin accepting business targeted listings as well.


    Jeff Klein, President of Power Play Marketing in Delray Beach, FL and an approved Helpout Provider explains, “this update opens the Helpouts platform to a whole new market of businesses who need help. As a Helpout Provider, I can now help businesses with their mobile marketing, web design, and social media.”


    Though Google’s announcement greatly expands the types of sessions available on Google Helpouts, some topics are still off limits. Google is still not allowing Helpout sessions on the topics of Search Engine Optimization (SEO), Education Technology and Teachers teaching Teachers.


    According to Google, Helpouts offers “real help from real people in real time.” Users can choose who they get help from based on the provider’s qualifications, availability, price, ratings and reviews. Once selected, users can connect with a provider instantly or reserve their Helpout session in advance.


    Helpout Providers include both qualified individuals and national brands such as Sephora, Weight Watchers and Redbeacon (a Home Depot company). Providers create and maintain listings that explain what they offer, their qualifications, their prices, and their schedules. Every listing has a link to the provider’s Helpouts calendar. Currently available by invitation only, providers must pass Google's screening process to qualify.


    Once in a Helpout, users can do more than just talk—they can share their computer screen, collaboratively edit a presentation, or record their Helpout. If unsatisfied with the experience, Google offers a full money back guarantee.


    Learn more by visiting https://helpouts.google.com/home.

    Add your Story Add your Story