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    Posted February 11, 2014 by
    Milford, Pennsylvania

    Does adding more technology provide greater protection against hackers and outages?

    By now, almost everyone knows about the hacking incident that affected Target and millions of shoppers. Those of you who watch the stock market may also be aware of a three hour outage in the middle of the trading session that affected the NASDAQ exchange late last year.

    There was no shortage of solutions from the various big name technology companies to prevent events like these from happening, you just need to buy their service or product.

    But is that the answer? Is throwing more technology the answer? At what point does one step back and ask 'is adding more technology the answer or does it just complicate things even more?'

    A new book by technology operations expert Abdul A Jaludi says operational oversight, controls and efficiency rather than more technology are the answer.

    According to Jaludi, putting in place security tools to prevent hackers and adding backup systems to prevent an outage does not go far enough in protecting you from another unfortunate event. Operational oversight, so that you know what's going on within your IT division, and controls, which include metrics that highlight vulnerabilities is the next step to making sure your systems are safe and reliable. Tools, controls and technology are only as good as the people behind them and unless a mechanism is in place to let you know when those controls and tools are compromised, bypassed or no longer effective, you're just wasting your money.

    The book, Command Center Handbook: Proactive IT Monitoring - Protecting business value through operational excellence is available for sale at Amazon, Itunes and other retailers.
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