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    Posted April 4, 2014 by
    LissaCollins
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    Grey Market: Customers Beware of Counterfeit Samsung Goods

     

    Although grey market devices may cost less initially, the consumer may end up spending more for them in the long run

     

    The  grey market isn’t populated with suspicious merchants in long overcoats  who are generally avoided. Instead, it is subtly represented with ‘grey  products’ that are easily accessible. Unfortunately, these goods come  with a hidden price tag of which few consumers are aware, until it is  too late.

     

    Grey  goods are products that have been sourced and brought into the country  by circumventing official sales and distribution channels. This can be  through online or offline retailers sourcing their own stock  internationally, individual consumers purchasing products while  travelling or consumers purchasing from global e-commerce websites.  While grey items are not illegal, they are not the best choice for local  consumers.

     

    Yes,  the price tag might be lower, but in the long run customers who buy  grey imports risk paying far more for their latest gadget. Consider what  happens if the device is damaged or faulty. The device is not covered  by the manufacturer’s in-country warranty and product agreements, and so  cannot simply be repaired or replaced locally.

     

    Buyers of grey goods risk footing the bill for local support therefore wasting  both time and money. Worst case scenario, nothing can be done and the  end result is simply a very expensive and pretty paperweight. It is  usually only when a service requirement surfaces that the frustration is  truly felt by the consumer, and filters down into other areas as well.

     

    Software upgrades are made available on mobile devices, only once tested  in conjunction with local operators on the UK networks, and these might  not optimally function on a grey product, and the devices themselves  don’t work as efficiently on local networks as their official  counterparts.

     

    A  local purchase of a Samsung mobile device through authorised channels  ensures the quality of the product, which will also be covered by a 24  month warranty policy and ensure a device that is compatible with the  local networks.

     

    Through  a partnership with AlwaysOn, every Samsung device bought in UK receives  1GB of free Wi-Fi data every month for 12 months, purchased through  approved outlets. Additional value-added services such as Accidental  Damage from Handling (ADH) come standard with the Galaxy S4, Note 3 and  Grand Neo, offering screen and liquid damage repairs to the device at no  extra charge. If the consumer decided to purchase grey products, these  benefits would not be experienced and enjoyed.

     

    Customers  can ensure the authenticity of their products by purchasing through  channels such as Samsung Experience Stores, the Samsung online store, UK network operators or leading retailers. Dealers not certified by  Samsung cannot deliver any warranty – as such, consumers have to be  careful when an online website offers a ‘deal’ that sounds too good to  be true. The product may have quality snags and the warranty policy  might be void.

     

    Products  bought through official channels carry benefits which outweigh the  initial small cost saving of a grey product. On the surface, the grey  market may look like a solution for the budget conscious shopper, but it  ultimately costs much more in the long run when the user considers the  time and frustration involved with incompatibility, service or warranty  related incidents.

     

    Samsung  Customer Service Centres will assist with repairs on grey (but genuine)  products although the cost will be for the customer’s account.you have  to call at samsung customer service contact number.  Parts may differ from what Samsung has available which  could delay the process which presents a further inconvenience to the  customer.

     

    Consumers should also be aware of counterfeit goods where  products are branded as the real thing, but are in fact fake replicas.  Counterfeit goods do not carry a manufacturer's warranty and no service  support is available on these devices.

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