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    Posted April 14, 2014 by
    Kuala Lumpur

    U.S. Embassy Kuala Lumpur

    Shame on the U.S. Embassy at Kuala Lumpur, Malaysia

    I am a U.S. citizen, now semi-retired in Kuala Lumpur with my Malaysian wife. My
    wife has a U.S. Permanent Resident card (10 years) and lived in the U.S. with me for many many
    Years. I retired and went to work doing contract work throughout the U.S. My wife could not take being on the road and didn’t want to be by herself. So she came back to Kuala Lumpur to be with family and friends until I stopped contracting. I realized that my wife’s PR was going to expire at the last moment, so we applied online and paid the fees for the renewal process. The last step was to get her BioMetrics. They set up an appointment in Tucson (my home address) for her to finalize her PR requirements. By the time I got the letters forwarded to me, they date was missed and her card now expired. I wrote to Immigration explaining about my wife, asking for a waiver or if she could visit the U.S. Embassy to do the BioMetrics. (they do them for Passports). Immigration did not acknowledge my letter or request, but I did get another letter forwarded to me regarding another appointment in Tucson. That date was also missed because I was working on the road and had given them my address. By this time I had finished my contract and joined my wife in Kuala Lumpur where we have a retirement home. I contacted Senator Flake’s office asking for help, since Immigration would not respond. They were helpful and did some checking and informed me to work with the U.S. Embassy in KL.

    I looked at the Embassies web site and it states “walk in’s” are welcome from 9-11 am daily. My wife and I went to the embassies front gate office. The local employee there asked what I wanted. After explaining I was directed there by the Senator’s office, he indicated that I could not come in. They do not entertain anyone without an appointment, unless it is an emergency. He gave me a card and said to make an appointment through the Embassy’s internet site. I tried emailing the address given but it did not work. I found another email address on their site and sent them a request on that one. I got a response back from them and they gave me a case number. The case number is actually for persons wanting a visa. They subsequently sent me a response saying my case was closed and to login to my account to see the results. Why didn’t they just give me an appointment date? I was never given or made an account or login. I finally found the immigrant visa section that required a login and account. I tried creating a new account but the process did not allow me to create one. No reason given.
    Now I sent the previous embassy’s email back to them asking for help as to how I get an account and login, so I could get my answer. No response at this time.
    What is wrong with the U.S. Embassy? I thought they were there to help the U.S. Citizens. They should allow access no matter what the issues are. I was directed there by the Senators office. What kind of service are they giving other U.S. citizens with non-emergency issues? The Embassy is an embarrassment to all citizens. I am now at a loss as to what I should do next.
    I am a 67 year old semi-retired citizen, Vietnam disabled veteran, Operation Iraqi Freedom participant and my country (Immigration and Embassy) tells me and my wife to get lost.

    Jack W. Kary & Sheila K. Kary (Vijia K. Jayaretnam)
    A12B-A09 Armanee, Jalan PJU 8/1
    Damansara Perdana
    47820 Petaling Jaya, Malaysia
    Cell Phone 6012-239-2900
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