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    Posted April 28, 2014 by

    Bad trestment on cruise

    Sir, I wish to bring to your attention a situation which arose on entry to my recent cruise with the CDF CRUISE LINE SHIP Horizon.
    I was paired with Michael Sampson as double occupancy, but on reaching the room #6087, we discovered a single bed.
    Immediately, I asked, the person assigned to attend to the cabin, if it was indeed a double bed joined together, to separate them. She informed us that it was in fact a single bed.
    I approached the ladies at the receptions office deck #5 and made the same request, either to have two beds in the room or relocate us to another room with two beds.
    To my great surprise, I was then told there was nothing they could do and then this remark “what was wrong with two men in the same bed”.
    I again express my displeasure with their attitude and then was told that it was “your” fault referring the agency who booked the cruise in our names. I continued showing my displeasure and was then told that a small bed would be sent to the room.
    I waited for two and a half hours in the room and then made my way to the reception area again. Again I was told that a bed would be sent within fifteen minutes to the room.
    I returned to the room and waited a further hour. I realized after going back down to the reception office and having to stand there without being attended too, that nothing would be done.
    I spent the night of 18-03-2014 sleeping/or at least trying too, on the floor of cabin 6087
    This to my mind was totally..totally unacceptable.The following day, we were relocated to cabin# 9046 which had two single beds. This in itself posed other challenges, but we were prepared to work with it.
    I had planned to lodge an official complaint with the cruise International hostess Olga or cruise director, but both were unavailable.
    The pictures and other documentations of the preceding statement are in my possession, should you need more details of the events.

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