- Posted May 25, 2014 by
Passengers in war against Lufthansa. Luggages are not cheap fruits.
Lufthansa seems to have a good service inside their planes meaning breakfast, wine, meals, but what the billionaire flight company didnt learn yet is concerned about luggages and respect with the passengers belongings. Its a hard battle if someone, after eating good chocolates inside their flights must to complain about stolen objects or damaged luggages. Its like a neverending story. Stressfull, cause what it seema for real is that the german flight company prefers to spend thousand of euros with marketing to cover some bad situations that they didn't learn yet how to prevent or how to fix properly, than replace quickly simple things as what was damaged in their flights. If you are an unlucky passenger who has something that belongs to you stolen during an international flight, or serious damages in your suitcase, you must have tons of patience to deal with Lufthansa's Customer Relations or other employees. Not even Lufthansa's CEO, if aware of the daily problems, that its his job, seems to care. Big companies today are prefering marketing campaigns that may be more real and phocusing in solving problems that satisfies the customer or their targets quickly, in an good way. But billionaire Lufthansa was caught in pushing situations of simply replacing a damage luggage for another one new, what seems to make a passenger tired of so many days of complaints, and considering that its not its problem if a luggage arrived at the destination completelly destroyed. Words meaning that its the airports guilty, or third part employees, or even that they are not responsible for what happens with passengers belongings if some damage happens in their flights. Maybe passengers should, starting now, think about paying for their own employees to take the luggage out of the plane and watch them or make a contract with a security company to guarantee that their belongings will arrive safely at their destination. If Lufthansa gets more than 9 billions a week only considering 250 passengers in the economic class in a flight, paying no less than 900 euros a flight, this "policy" of "samba" and "cotton clouds" advertising seems much more than surreal and probably offensive, if they are attached to rules that disrespect passengers. Maybe Lufthansa's CEO must give new orders that says that "the customer has reasons", but "samba"'s adds that shows that flying with Lufthansa is a party for countries as Brazil seems to be more effective to them, maybe meaning that offering 90 dollars to "relief the stress" for 500 U$ luggages, and without mentioning stolen objects, its easier for them. As Brazil is not only samba, with a hard work people, business men and women, teachers, scientists, journalists, writers, students and more, offering a price to buy fruits may show that brazilians only eat and accept bannanas. Its a low image of the land which will receive lots of Lufthansa's and other flight company passengers during the World Cup, in less than 20 days. Words as "sorry if our Costumer Relations answer didnt meet your expectations or needs", and "our supervisor is gonna avaluate your question" and takes two months to solve something so simple, its a bad and negative way to show that billions that passengers paid making a company so powerfull and rich would never return to them in satisfaction. There's no reason for flight companies later come out with promotions and "surprises" if passengers of flight companies in Brazil must pay for a lawyer to deal with a problem under the flight company responsibility. Measuring stress is impossible. The hard game flight companies play can't be ignored, specially counting with old flight controls laws in each countries, that gives the privileges to the billionaire companies instead of create new vigilance systems and oblying these same flight companies deal with problems