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    Posted May 27, 2014 by
    Mitcham, VIC, Australia
    This iReport is part of an assignment:
    Tech talk

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    Technology Entrepreneur -- Vikas Sood Director of Server Sentry Is Influencing The Technology World With Their Signature HASSLE FREE IT SUPPORT


    Vikas Sood, commonly known as Vicks, is the director of ‘Server Sentry’ (www.serversentry.com.au). For over ten years, Server Sentry has specialized in providing quality IT managed services to business owners. This includes data protection, monitoring, technical support, and the simplification of network systems.


    Vikas says,"As our business developed, we observed surprising flaws and common errors in the industry."


    What were they?


    The very structures put in place by incompetent IT consultants were failing, leaving business owners at a much greater risk than they could ever possibly imagine.


    Instead of protecting the IT networks of businesses, the improper systems were actually doing more harm, and exposing them to increased system threat and heavy legal ramifications.


    For example:


    1) Software programs being installed that had stricter usage requirements than the business actually qualified for


    2) Not integrating the remaining elements of the network to function properly with that software

    3) Incorrect data backup facilities that would have meant a total disaster in the event of aggressive or malicious computer hacking


    Fact is the IT industry in Australia is an unregulated industry. People with little knowledge start IT business and support and maintain networks that are not secure and documented and this has led to great mistrust amongst the Business owners towards IT companies that are professional and ethical.


    The biggest challenge is to educate Business owners about the best IT practices. So recently Vikas Sood wrote a book – “Hassle-Free Computer Support – The Small Business Owner’s Guide for finding a professional, competent, honest, considerate, on-time, fairly priced and reliable Computer Consultant”


    Server Sentry's differential with other similar companies are:


    A) Server Sentry focuses on being a trusted IT Partner with long-term relationship


    B) Server Sentry follow industry best practices when it comes to Implementing and Maintenance of IT network and infrastructure


    C) Server Sentry specialize in Security, Disaster Recovery and Business Continuity


    D) Thanks to their 24x7x365 Helpdesk support (very few deliver that in Australia)


    E) They keep current documentation (something they have never found in their  travels) of the Network Infrastructure including all warranty information and keep the IT compliant to standards.


    No one can beat them on price (0.24 cents per hour)


    More benefits are - Immediate Response


    Thanks to Server Sentry's 24x7x365 remote monitoring and maintenance software, we have the ability to remotely access and repair most network problems right from our offices.


    If they cannot fix it remotely, they will dispatch a technician to your office, so you’ll receive the rapid response you need to re-function.

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