- Posted May 27, 2014 by
Albuquerque, New Mexico
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Deb Austin of Office Alternatives in Albuquerque, explains her version of R N R
For many in New Mexico, and particularly Albuquerque, it is about being a “life style worker”. With a plethora of outdoor activities available, great weather, and a fascinating southwestern culture, everyone wants to blend work and play. As a result, flexibility has become a primary factor as small business owners establish themselves. “Since I provide both virtual and physical rental office space to small business owners”, explains Deb, “I am constantly helping my clients implement systems and tools that will allow them to run their business effectively and, at the same time, achieve the level of flexibility they desire.”
At Office Alternatives, RNR© means Right Now Reception©. While the office center provides clients with the services of a receptionist, the RNR© program allows the client to decide specifically when they want their phone answered for them. It might be while they are in the office but on another call, or busy with a client or project. As Deb puts it, “it’s having a receptionist just when you need one.” This is particularly beneficial for the virtual office clients because they can decide exactly when they want to be directly accessible to customers and when they want the assistance of a live receptionist to take the call.
Right Now Reception© (RNR©) provides small business owners with an important element in their strategies for success - the human touch. While the evolution of technology has provided great advantages in the efficient operation of a business, it has often resulted in diminished human interactions with customers. As the demand for more technological advances has increased, so has the demand for more human touch; the interaction with a ‘real person’ – and not one who is reached, hopefully, after successfully navigating through nine recorded prompts. With Office Alternatives’ RNR© service, clients are assured that their customers will connect immediately with a live person, who will then gather all the information needed to forward a clear message. “Because we ask each business owner, when they sign-up for the service, what their preferences are for forwarding messages, we are able to communicate a customer’s information or question in an accurate and timely manner according the customer’s specific situation.”
The reliability of the RNR© service provides a great win/win for both the clients of Office Alternatives and their customers. It ensures customers get the quality for service they expect, and it allows business owners, both virtual and shared space clients, to achieve the flexibility that attracted them to entrepreneurship in the first place.
To learn more about Deb Austin and Office Alternatives go to, www.officealternatives.com