Share this on:
 E-mail
198
VIEWS
0
COMMENTS
 
SHARES
About this iReport
  • Not verified by CNN

  • Click to view DrNatalie's profile
    Posted June 16, 2014 by
    DrNatalie

    More from DrNatalie

    How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

     
    Delta Air Lines' legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to lost revenue. In addition, the in-flight POS system lacked the ability to communicate in real time with Delta's CRM system, resulting in a disjointed customer experience.

    Learn how Delta Air Lines enhanced customer experience and reduced lost revenue by implementing a mobile, in-flight POS system powered by Microsoft Dynamics and Avanade.

    Table of Contents:

    The Company
    The Challenges
    Improving Efficiency and Effectiveness In-Flight for Beverage, Food and Duty-Free Purchase System
    Time Data to Improve Customer Experience and Revenue
    The Solution
    The Technologies
    The Impact
    Enhanced, Real-Time Customer and Employee Interaction Data
    Increased Enterprise Manageability
    Future Improvements
    The Takeaways
    The Recommendations

    Get the snapshot report here: http://info.constellationr.com/report-download-delta-microsoft-avanade-case-study?&__hssc=&__hstc=185180534.0d362b25d7854226ae9fc5bf61464c5d.1397001844875.1397309859742.1397859164613.3&hsCtaTracking=e28595e2-5f43-4496-afd2-d2e975bacd59|514b38bb-88e4-476d-8b5c-fb57774d5b8f

    What do you think of this story?

    Select one of the options below. Your feedback will help tell CNN producers what to do with this iReport. If you'd like, you can explain your choice in the comments below.
    Be and editor! Choose an option below:
      Awesome! Put this on TV! Almost! Needs work. This submission violates iReport's community guidelines.

    Comments

    Log in to comment

    iReport welcomes a lively discussion, so comments on iReports are not pre-screened before they post. See the iReport community guidelines for details about content that is not welcome on iReport.

    Add your Story Add your Story