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    Posted June 16, 2014 by

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    How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

    Delta Air Lines' legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to lost revenue. In addition, the in-flight POS system lacked the ability to communicate in real time with Delta's CRM system, resulting in a disjointed customer experience.

    Learn how Delta Air Lines enhanced customer experience and reduced lost revenue by implementing a mobile, in-flight POS system powered by Microsoft Dynamics and Avanade.

    Table of Contents:

    The Company
    The Challenges
    Improving Efficiency and Effectiveness In-Flight for Beverage, Food and Duty-Free Purchase System
    Time Data to Improve Customer Experience and Revenue
    The Solution
    The Technologies
    The Impact
    Enhanced, Real-Time Customer and Employee Interaction Data
    Increased Enterprise Manageability
    Future Improvements
    The Takeaways
    The Recommendations

    Get the snapshot report here:|514b38bb-88e4-476d-8b5c-fb57774d5b8f

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