- Posted June 24, 2014 by
Albuqurque, New Mexico
This iReport is part of an assignment:
Sears Dept store .. Holds your money hostage!
After doing battle with Sears for over 13 days a credit was added to my bank account this morning of $375.00..wow am in shock it is over and i have my money back , ,, First the refund was to be here by the 12th of this month, as for my order never came on the 7th of June as Sears said it would be here , and no one at Sears had any clue when the item would come. The order was cancelled by Sears ,, Then Sears said... I paid with a gift card! and wanted to mail me a Sears gift card as a refund ?This was not true ! I paid with my visa Debit bank card ... Sears said ..They could only refund me a Sears gift card ,, After I complained to them about the gift cardand refused it ,, Sears then said that I never made a payment and wanted me to show proof of online payment ,,Well I had to roll up the sleeves on this one...Get all the paper work together .. This was a true Battle to get my money returned to me ..I made a purchase on line from Sears.com for a Sears store item.... Thinking I could trust Sears after getting the payment manor correct with sears .Now Sears also refused to issue a credit to my account with out me going to store .that was some 70 miles from me round trip 140 miles .I never been in that store before? This was on online order ,And sears could have issued a credit over the phone , Sears was attempting one more sales pitch with this move ,I had credits issued before on my bank card , Sears said it could not be done with o..ut me going to the store , so I emptied my bank account Before I went on this long ride to store and did not know what to expect next , I walked in the store loaded with paper work they could not rebut a thing ,, I am a true victim Sears dept. store . what it cost me to get my money exceeds the money due me ..I will never ever buy from Sears again ! ..As for the lies they told me ,And also the hell they put me threw ! Sears thinks they can just cancel your order ..hold your money hostage , and force you to buy something from them with money that should be returned