- Posted July 21, 2014 by
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The benefits of getting conversations in writing
It was more than a decade ago, during mid-2004, when I began my last stint in corporate America. Working first as an account manager at Charles Schwab, I eventually landed within the department that really suited me: technology. However, no matter what section of whatever corporation I found myself employed within over the years that spanned my professional life, one rule continued to hold true in my mind’s philosophy when it came to successful communications: Get everything in writing.
My experiences of working with various personality types also taught me that not everyone shares the love of communicating via the written word. A good portion of the public, including my former colleagues, tended to find it easier to “jump on a quick five-minute conference call” – which at times meant delving into an hour-long phone meeting – instead of taking the time to list their wishes via email. I can completely understand those desires. After all, as I writer, I often find it swifter to dictate notes or even complete articles to myself using my smartphone’s microphone.
While this process is pretty practical for a sole business owner and entrepreneur, it may not transition well into environments whereby pre-scheduled or impromptu meetings are the rule. In such gatherings, it might be vitally critical to ensure what’s being said is noted and understood by all – but there may not be sufficient resources available to have someone serve as an accurate note-taker to guarantee all parties understand the tasks assigned to them after the powwow is done.
Thankfully, we live in the Information Age, and one of the best parts about abiding in these technically rich times is that people can record their own meetings – either using strictly voice recordings or via a means that combines audio and video – and then outsource the transcription services to firms like Wizscribe that handle such matters. The advancements made in transcription technology these days means that everyone from hospital staff to lawyers to journalists are taking advantage of firms that are able to quickly and proficiently turn around an audio or video file and provide the written contents within hours or days.
It’s important as well to have imperative writings on hand and filed away for future use. Whereas some folks might feel as though getting workplace conversations and vital brainstorming sessions down in writing isn’t a huge deal – they can realize six months down the road, as coworkers struggle to recall the original requirements of certain projects and begin finger-pointing and blaming one another when deadlines are missed, that having verbatim text to reference months or years later is an asset.
The process of hiring out others to complete transcription work is reminiscent of the “middle work” between humans and computers that TechCrunch.com described as a valuable, forward-thinking routine that brings together the best that digital and human brains can offer, like a marriage made in technical heaven. I look at getting things in writing as a little “CYA” coverage that can end up paying off handsomely in the end.