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    Posted July 23, 2014 by
    Albeyturns
     
    Staff
    Location
    Atlanta, Georgia

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    Letter to MARTA Concerning 7/22/14 Delays

     
    The following is a copy of an email sent to Customer Service Representatives at MARTA concerning the delays on July 22nd, 2014.

    Concerns About 7/22/14 Delays
    From drocksouljah drocksouljah@aol.com
    To custserv custserv@itsmarta.com

    Hello MARTA Representatives,

    Yesterday, July 22nd, 2014, I was one of many frustrated customers who was appalled and confused during the chaos that ensued on the North & South Lines after a visually impaired man was injured off the tracks.

    When I arrived at the Midtown station at approximately 7:30pm to enter the North Springs train, a fellow passenger I knew informed me that MARTA had experienced delays and misdirected reroutes guided by its’ Policemen. Two minutes later, an officer told all the Northbound passengers to go to the Southbound rail. As this happened, another MARTA officer tried to stall the North Springs train, but it left anyways. The Northbound passengers tried to go back to the North rail, but the other officer kept telling us to go back to the South line. Most of us were so disoriented that we screamed at the officers for proper information. According to my fellow passenger, these delays and misguided directions were carried out since she arrived at Midtown since 6:50pm. We were finally able to catch a North Springs train at 8pm.

    This incident was the worst communication I’ve experienced as a MARTA passenger during all of my 19 years living in Metro Atlanta.

    My concerns and hopes while still riding MARTA include a task force for rail line reroutes during crises, along with a quick and thorough response to this email. MARTA for the most part is a smart alternative to Atlanta’s traffic congestion. May we work together and better to make sure it stays that way, and improves the flow of labor schedules for all its’ customers.

    Sincerely,
    Albert Johnson-Bey

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