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    Posted July 25, 2014 by
    JVHill
    Location
    Morehead City, North Carolina
    Assignment
    Assignment
    This iReport is part of an assignment:
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    Lowe's Fails on Customer Promise

     
    Lowe's has really large signs posted in their Appliance Department in Morehead City, NC store that PROMISES TO DELIVERY their appliances ANY DAY YOU WANT, 7 DAYS A WEEK.......

    Their Store Manager came up with several reasons this will not work because they were short of help, trucks, too busy and said that this does not apply due to all of the above. However he refused to remove the signs.

    This reasoning has been going on for several years at this store and nothing will change unless their Corporate Office wants to get serious and sart enforcing their own Promise to Customers.

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