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    Posted August 13, 2014 by
    y2jimi
    Location
    Saint Clair Shores, Michigan
    Assignment
    Assignment
    This iReport is part of an assignment:
    In Memoriam

    Two Robin Williams meets

     
    My first story was when I was a Tech Support supervisor for a wireless company. Robin called in needing help with his new phone ( I think it was a Nokia 9000i, but I don't remember.). For some reason, it wasn't provisioning properly, and he was in NYC. I told him that I would do some research, set up a meeting when he had time to do some troubleshooting, and gave him my direct number.
    When the time came, he called, and we proceeded to troubleshoot his phone remotely, It took about an hour or so, mostly due to the fact we had to take pauses because I was laughing so hard. He would describe situations, and all of the voices would start coming out to help. At one point, I had to tell him, "Mr. Williams, I enjoy this tremendously, but could you stop doing the voices while we troubleshoot?" He said, "No problem, chief", and we continued on. (even though some voices still butted in. :) )Eventually, his issue got fixed, but not without some more help from other team members.

    Without a doubt, the best call I ever received from a customer.

    The second time, I got to see him in Dallas during his "Weapons of Self Destruction" tour. After the show, some of us went over by the backstage parking lot and waiting for him to leave. About 20-30 of us were standing in soggy grass next to a tall chain link fence just so we could wave bye to him. I remember a women had the original Colorform "Mork and Mindy" set, still in the box, hoping that he would come out to autograph them. At the time, I doubted he would do that, considering that his set HAD to be draining, and he had a "meet and greet" with people who paid big $$$ just to get a autograph and photo with him before the show.
    Well, after about 30-45 minutes of waiting, he came out, got in a limo, and the gates opened to let him out. Once the limo was out, it stopped, and Robin got out, walked across the soggy grass, and shook hands, signed autographs, and posed for pictures for about 30 minutes or so. I was wearing my SF Giants jersey, and gave him a baseball to sign. I made a weak joke about adding his stats (like how many shows, whatever). He said "I don't have any <bleep> stats", and smiled at me with a devilish grin. He gave me back the ball, and went to the women with the Colorforms, who probably was walking on the moon when he thanked her for being such a great fan.

    When he left, we all waved good-bye, and he rolled down the window and waved back.

    I forgot to tell him about the first experience I had with him, but I'm sure he didn't remember. However, those two memories will stay with me forever.

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