Charter Communications poor customer service almost killed me when they cancelled my phone service during the most important crisis of my life – after being diagnosed with diabetes and a blood sugar level at 441.  I could not call out, nor could my wife contact me that week during the day to see if I was alive. Poor customer service can be deadly.

In my wife’s original order she asked ONLY for the cable to be changed – NOT the Internet or the phone service – the request was to just take out the premium channels.  I reconfirmed the request with Charter throughout the week in more than a half dozen phone calls from a borrowed cell phone. I was assured that the telephone service would be restored immediately – it has not. Where do I turn for the pain and suffering Charter Communications has caused me?!

Charter Communications is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states, including where I live in Johnson City, TN.

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