Google has been actively collecting feedback with a user survey that was distributed via email through random sampling of Google Wave sandbox users. The survey results were posted on Google Waves blog on November 27th, 2009 and I must say I was really confused at how the results turned out since they seem to contradict one another. Here is a rundown of the survey results:

3 things most liked about Google Wave:
      1) The concept of the wave
      2) Ability to collaborate with others
      3) All communications and documents can be integrated

3 main issues with Google Wave:
      1) No one to wave with because friends or contacts don’t

          have accounts
      2) The platform is too slow
      3) Integration with other tools such as email

The second and third likable feature for Google Wave should be a sub category under the first listed like feature “the concept of the wave”. If users are complaining (and this is the number one listed issue) they have no one to wave with because of limited invitations, how can they list their second most likable feature as the “ability to collaborate with others”?

The second contradiction to the survey results is the third listed liked feature “all communications and documents can be integrated”. Now if you look at the third listed main issue with Wave you see that “integration with other tools such as email” was requested. These results have left me really wondering what’s so great about Google Wave anyway? Sure the concept is great, most of us can agree on that, but I’m sure the concept of a $2 bill was great at one time also.

Google Wave has noted that they are organizing a team to work on the core issues and complaints users have pin-pointed in the survey such as trying to make Google Wave faster, integrate Wave with email, and trying to scale their systems so users can send invites their friends and colleagues so they have someone to actually wave with.