Election banner 2012
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    Posted July 9, 2012 by
    marquis613
    Location
    DUBAI
    Assignment
    Assignment
    This iReport is part of an assignment:
    Economy: Are you better off?

    BANK OF AMERICA POOR CUSTOMER SERVICE

     
    I AM IN DUBAI ON VACATION AND WHEN I ARRIVED I FOUND OUT THAT MY CARD WAS COMPROMISED. NOW I CONTACTED THE BANK BOA THEY ALLOWED ME TO GO TO THE ATM TO PULL FUNDS NOW TODAY A FEW DAYS LATER I NEEDED TO PULL MORE CASH, NOW I CONTACTED BANK OF AMERICA THE YOUNG LADY TODAY STATED SHE WOULD NOT BE ABLE TO ALLOW ME TIME TO MAKE A WITHDRAWL; NOW AFTER I TOLD HER THE PERSON THE OTHER DAY DID IT SO WHY IS IT A PROBLEM NOW? AND REMINDED HER I ALSO WORKED FOR BOA IN CUSTOMER SERVICE AT SOME POINT IN MY PAST, SHE CHANGED HER MIND AND ALLOWED ME 20 MINS TO GO TO THE ATM TO GET CASH FOR TODAY.. SO NOW I GO TO THE ATM TO PULL THE FUNDS AND THE ATM RETAINED MY CARD, AND NOW THE BANK NBAD STATES THEY CAN NOT GIVE ME MY CARD BACK OR GIVE ME THE INFORMATION TO CONTACT THE COMPANY THAT WILL COME TO CLEAR THE ATM FOR THE CARD BUT THEY WILL MAIL IT BACK TO BOA? NOW I GET BACK TO MY HOTEL ROOM 5 STAR HOTEL IN DUBAI I CONTACT BOA FRAUD DEPT IN TEXAS I SPOKE WITH JUAN CSR. IN HIS POOR COMUNICATION SKILLS VERY BAD SERVICE, I ASK TO SPEAK TO HIS BOSS HE STATES THEY ARE ALL AT LUNCH, THERE WERE NO SUPERVISORS ON THE FLOOR, REMINDING HIM ALSO I ALSO WORKED FOR BOA AT SOME POINT IN MY PAST.. HE THEN TRANSFERED TO SOMEONE ELSE IN ANOTHER DEPT. THAT HE SAID THAT WOULD HELP ME AT THIS POINT A MAN NAME DELLEN ANSWERED THE PHONE THAT WAS BREAKING IN AND OUT.. ONCE AGAIN NO MANAGER NO SUPO.? HE TOLD ME THAT VISA WOULD WIRE ME SOME MONEY AND SOMEONE WOULD CONTACT ME IN A HOUR OR HERE IS THERE NUMBER YOU MAY CALL THEM? THIS IS OUTRAGEOUS IN THIS DAY IN AGE WE JUST BAILED BOA OUT AND THERE SYSTEM SHOULD BE STATE OF THE ART IN HELPING PEOPLE WHO ARE IN NEED, THERE IS NO EXCUSES AND I TOLD THE CSR ON JULY 9, 2012 I AM MORE THAN DISAPPOINTED IN BOA AND THERE POOR SERVICE AND AS FOR THE THOUSANDS OF DOLLARS I HAVE IN THAT BUSINESS ACCT. I WILL BE CLOSING OUT THAT ACCOUNT AS SOON AS I REACH THE STATES. IF THERE WAS AN EMERGENCY I WOULD BE LOST.. THANKS BOA FOR NO HELP AT ALL..

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