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    Posted July 28, 2012 by
    Woodinville, 98077, Washington
    This iReport is part of an assignment:
    Eye on Kazakhstan

    More from Eberstein

    Kazakhstan: 2nd place on UN E-government study


    While many people don't think about Kazakhstan as an Information Technology power house, the country has been ranked by the United Nations as a leader in e-government participation, sharing the second place with Singapore.
    The 2012 UN study highlights the improvements in Information and communication technologies in several emerging countries. But the success of a systematic politic focused on education of the population combined with streamlining government process through technology use across every function from tax filing, over business applications to birth certificates have fundamentally changed the speed and convenience of the interaction of the Kazakh people with their government.
    Instead of months dealing with many different offices, an entrepreneur can now online apply for a new business license and print within 15 minutes the complete licenses needed to get started.
    In the UN report (http://www.un.org/en/development/desa/publications/connecting-governments-to-citizens.html), Kazakhstan's focus on citizen inclusion is ranked with the other top countries South Korea, Netherlands and Singapore.
    It is not coming out of no-where. The strong focus on education is paying off. Assiya Kussainova, a student from Karaganda in Kazakhstan is the only "non US student" awarded with the Intel 2012 price (http://finance.yahoo.com/news/fifteen-old-creates-non-invasive-151900012.html)


    The e-government portal receives 25,000 people daily and 1,200,000 services were delivered to the citizens this year alone.
    The Government of the country will transfer 60% of key services into electronic format by 2013 and 100% of citizen relevant services by 2014. In addition, mobile access has been a top priority. The architecture of the e-government portal and getaway will be modernized further in 2012-2014 and integrated services and applications of the e-government portal for Android and iOS are under development.


    In a country with an average age of only 30 years; education is clearly on the top of mind. So beyond providing government services, the huge country is investing in a project to ensure affordable distance learning across Kazakhstan. Together with JSC “Kazakhtelecom”, the Kazakh government’s ITC holding organization ZERDE develops the access network for all schools and the management system of the educational content.
    Nurlan Izmailov, the chairman of JSC Zerde emphasized, that speed, citizen focus and cost are critical considerations in all these activities. His organization estimates, that by leveraging cloud technologies the expenses compared to the traditional methods of IT implementations can be reduced by 25-30%.
    Last but not least, cost savings we know from eBay or Amazon on an individual level, can be leveraged for government’s as well. and in the process eliminating human errors or judgment mistakes from the government’s procurement process. In 2012 an e-procurement system is functioning in the country and the launch of e-auction system is on target. For people interested in building and running efficient government process and leveraging technology to tackle complex challenges in a society, Kazakhstan is a great example. And the parallels with Singapore don’t stop here. A visit to Astana, reminds very much to Singapore from 20 years ago and the excitement from students to business leaders on building the country’s future is infectious.


    Links with background on the project:
    http://www.npanet.org/public/interviews/careers_interview_514.cfm (Stephen Ibaraki interview with Dr Hamadoun Touré, Secretary-General of the International Telecommunication Union (ITU).





    Professor Mark Mueller-Eberstein -- CEO & Founder - Adgetec Corporation


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