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    Posted November 10, 2012 by
    idesign
    Location
    California

    FedEx Proves -"It's not Just a Package, It's Your Business"

     
    I was expecting a really important FedEx package from abroad to be delivered on Friday, but found out that the package had been delayed in customs in my home country. It would not arrive in USA before Monday. I called up FedEx customer service and stressed that it was extremely critical for our business, to have the package delivered, latest by Saturday. FedEx immediately put me in touch with a supervisor who began to track the package. It was somewhere in Paris, and she ensured that it left Paris immediately. I was getting hourly updates by the supervisor. Since the package had not originally been marked for a Saturday delivery, the package on arrival into USA, was not transferred into the delivery trucks on the road on Saturday. I again called up FedEx customer service and a supervisor, KAT, from the Cincinnati team immediately started helping me. She got in touch with Victor and ramp supervisor, Sylvi, in Oakland to try to get the package traced. Since the package had already been loaded into one of the crates for Monday delivery, it was a herculean task to find out the right crate. Within a couple of hours, the right crate was located. The next monumental task was to locate my package in the crate. The crate was broken into, the package located by about noon time. Most of the limited weekend staff at Oakland facility had already left for deliveries. But, FedeX arranged for a special delivery for me and a driver who drove about 1 hour all the way to my home, just to deliver the package in time. Kat called me up personally to give the good news that the package was on its way to my home. I also got a follow up call from Kat, once the package was delivered to me. This is incredible that FedeX did all this for a small business like mine. FedEx was true to their slogan "Relax, it’s FedEx."

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