- Posted January 7, 2013 by
Kernersville, North Carolina
This iReport is part of an assignment:
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BEWARE *****AMAZON CUSTOMERS*****
I want to share my recent experience with *internet shopping and AMAZON.
I made *ONE ORDER* with Amazon for 3 books that I wanted to give as Christmas gifts. I made my order and put in the information as requested. When I made the order there was NOTHING WHICH INDICATED THAT THERE WAS AN ACCOUNT ONLINE for me with this company. I had even *forgotten* that I had used AMAZON before, back in 2007.....perhaps most people can remember when and if they have used the internet sites in the past. My memory does not do this. ( I only found out about this after I contacted AMAZON concerning the issue that I had.)
I put the information into the computer for my order and completed the credit card information that I was using to purchase the books.
The order went through and DID NOT PROMPT me that anything was wrong with what I did. So I thought all was good, especially when I received a *prompt response* that my order was received.
Christmas Eve day I received my mail and was informed by the bank that I had been charged $70 NSF fees.....WHAT?????? As I looked even closer I realized that this was information concerning a very old checking account that I had but it was not even active. And it indicated that the charges had been taken from the checking account itself, almost like I had written a check from the account. (I knew that I did not even have checks to use on it-only a debit card). The day after Christmas I received yet another NSF BANK charge for another $35.00....OMG***
HOW DID THIS HAPPEN???????? I HAD NO IDEA...
I do know that the *gift* that I had ordered turned into a VERY EXPENSIVE ISSUE and I was NOT happy about this at all. A $25.00 gift turned into $130 with the click of the mouse and I DID NOT EVEN REALIZE THIS.
So I then contacted AMAZON and asked them to look into this and tell me what happened.
AMAZON assured me that I had used the account which was *STORED* in their system back in 2007 and told me that there was no other information on their system of me putting a credit card into the system. I am still SHOCKED at what happened when I DID NOT USE THE CHECKING ACCOUNT that they said I used. Where did the credit card information *disappear to*?
I ended up going to the bank to see what I needed to do. The young man who assisted me knew exactly what had happened as it had also happened to him with another company a couple of years ago as well. He said before it was over with he was charged over $200 extra in *fees* for using an account which he no longer even had - he said that he, too, had put his credit card information into the system at the time he ordered and somehow his order had *defaulted* to an old account.
He advised me to go back and try to contact AMAZON and get this mess straightened out. If I could not do this, then to come back and file a *dispute claim* on it.
I did try to contact Amazon again and got no help whatsoever. In the meantime the books were delivered and I marked *REFUSED* on them with a red pen and they were returned. I no longer needed or even wanted them after the HUGE MESS that had been created.
The next day the bank called me at 8:15 in the morning to *collect the debt* which was owed to them. OMG....I could not even imagine how long this was going to take to get straightened out. After several calls from the bank collection department and explaining the issue each time, someone took the dispute over the telephone.
Today, January 7, 2013, I received notice from the bank that this has been taken care of. The bank reversed all of the bank fees and my account was credited the money for the books.
ONLY A FOOL WOULD USE THE INTERNET TO BUY SOMETHING and especially when the site does not *PROMPT* someone that the information provided was NOT ACCEPTED by the computer on the order just placed.
At NO TIME did I authorize AMAZON to take the purchase of my order from the OLD BANK ACCOUNT.
I think that OTHER CUSTOMERS should be AWARE OF WHAT CAN HAPPEN....I can NOT believe that I am the only person this has ever happened to.
I hope to hear from *OTHERS* about this.
Oh.....I do want to say that I have used the computers before to pay bills and I use to work in a loan servicing company disbursing millions of dollars to tax departments and insurance companies all over the USA. So I do know how some systems work. The ones I used were very *USER FRIENDLY*....
Perhaps AMAZON needs to *update* their system and make it a *Customer Friendly system as well*....