- Posted February 15, 2013 by
This iReport is part of an assignment:
Carnival Triumph’s nightmare
Cruise math for Carnival Triumph
Now she has docked and passengers on their way home, Carnival turn their focus on three areas.
Getting the ship sea worthy as soon as possible.
Addressing the flood of customer complaints and potential lawsuits.
Forward looking for bookings starting in April.
I am astonished at my findings on price increases recently imposed by Carnival.
Close friends were due to sail February 27 in a suite, purchased in November at $709 per person before taxes and fees. This cruise is cancelled and my friend has been offered a full refund and 25% discount on a future cruise.
My wife and I and others are booked to sail on April 22 and purchased suites in January at $799 before taxes and fees.
Now my friends were thinking to join us in April, BUT new prices posted on Wednedsay and yesterday for the April 22 cruise make it highly improbable they can do that.
Suite prices for this cruise have been at $799 since December of 2012. The price is now $1369 and it all happened since Tuesday (Feb 12).
Tuesday (Feb 12) price at $799.
Wednesday (Feb 13) price at $1199....a whopping 50% increase!
Thursday (Feb14) price jumped again to $1369....a 71% increase since Feb 12!
So, let's do a little math. My friends would like to take this cruise with us. Their 25% discount makes their cost $1026.75.
However, the cruise originally booked was $709, so it will cost them 45% more to do the same cruise! Had the price stayed at $799, their cost would have been $599.25 and that would have shown some compensation.
However, it is likely they will not see any compensation with prices being increased so dramatically.
We (the public) need answers from Carnival why prices have rocketed since this vacation disaster. My speculation is trying to cut their losses and those cancelled passengers will have to pay through the nose for new bookings.
The 25% discount is really a joke when they have increased prices by up to 71% in the space of 2 days.
Paying more for what you had seems dishonest at best. Surely the deal should have been a future booking with the same room type at a 25% discount of original payment.
It is also interesting to note that my balance payment is due on Feb 21 for an April 22 sailing and at this point neither Carnival nor I know if this cruise will indeed happen. After all, everything through April 13 is cancelled. what makes them so confident they will be back at sea by April 22?
Legally, I can do nothing. They have my $800 deposit which I could lose if I cancel and they will have the balance next week. If I cancel then I get a CRUISE CREDIT.....no cash refund.
Sorry Carnival, your math stinks as do your terms and conditions in these circumstances.
Oh, by the way, they did offer to delay the balance for FIVE DAYS....